The Editing Process

Step 1: Read our disclaimer, pricing and payments pages

We ask that every new client first read our disclaimer, pricing and payment pages so they understand how our system works.

Step 2: Registration

Before using our service for the first time, everyone must register as a BetterEdit client. We require registration so that we can contact you regarding your work and for payment purposes.

Step 3: Submit your document

We prefer that you submit your writing as a Microsoft Word document attached to an email, which must be sent to admin@betteredit.com. If you would like to arrange alternative submission methods, please contact us.

When submitting your work, make sure you include all relevant details including: when you need your document back, if there are any word count restrictions and whether you need your references checked or modified to meet a specific format.

Once we receive your work we will send back an email confirming we have your document. If you do not receive this email please don't assume we have received your document - check with us first!

Step 4: Editing

Our administrator will select the most appropriate editor to work on your document and forward it to him or her along with your instructions regarding deadlines and formatting. The editing will then be completed in the agreed timeframe and your document sent back to the BetterEdit administrator.

Step 5: Returning your document

You will be sent two versions of your document in Microsoft Word format via email.

1. The first version entitled "Edited" will be a clean, edited copy that is ready to print or publish.

2. The second version entitled "Critique" includes a letter from your editor outlining the changes made, why they were made and highlighting any critical areas you should look at before printing or publishing your document. Below the letter you will find a "tracked changes" copy of your document, which utilises the 'Track Changes' function in Microsoft Word to demonstrate to you what changes were made. Tracking changes records all word insertions, deletions and modifications made to your document so you can view the exact editing completed.

Step 6: Payment

You will be sent a Microsoft Word invoice via email. We provide a number of clear payment options and expect payment to be made within five working days.

For large jobs or new client projects we may request full, partial or segmented payment be made before your edited document is returned to you, or even before editing is commenced. We may also request up front payment for clients paying from high risk areas. High risk areas are determined by our past experience and we reserve the right to ask for payment in advance as we see fit.

Step 7: Revisions

In 99% of cases, clients are pleased with our work the first time. However, we are very happy to revise or clarify any areas of our editing. We complete revisions at no extra charge provided they are within the boundaries of the original project. If you request additional work on new content or a change of formatting to that first requested there may be an additional charge. Additional charges are at the discretion of the editor and clients are always informed of any extra fees before new work/revision is commenced.

Step 7: A job well done

You have received your document and we have received your payment. If you are happy with our work, we would greatly appreciate your feedback. We hope that you will use our services again and look forward to establishing a long-term relationship with you.

Are you ready to try our services?